The tour

Everything the association runs on, in order

From broadcasts to the resident portal and the public community page — read it straight through, the way a board would work through it.

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§ 00The case

Why communities run better on one system

One record, not five

Directory, messaging, documents, violations, and ballots share a single data model — fewer integrations, fewer logins, fewer places for a name to go stale.

Text where it counts

Built for messages that get read and replied to, rather than notices that sink to the bottom of an inbox.

Runnable by volunteers

A board-led community can run the day to day without IT, consultants, or a training session.

§ 01Communications

SMS-first outreach that residents actually read

Text beats email for time-sensitive updates. TextHOA is built around two-way SMS so announcements, reminders, and replies stay in one thread.

Broadcasts & blasts

Send HOA-wide or targeted messages by group or segment.

Two-way conversations

Residents reply from their phone; staff see messages in one inbox.

TCPA-aware consent

Track SMS consent and opt-outs to stay compliant.

Dedicated number

Your community gets its own US phone line for outbound and inbound texts.

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§ 02AI assistant

AI that reads your CC&Rs and drafts like your board

Every HOA holds the same answers in 80-page CC&Rs nobody reads. TextHOA's AI grounds itself in your governing documents, prior announcements, and meeting minutes — so residents get answers in seconds and the board stops re-typing the same reply.

Talk to your docs

Ask in plain English: “What’s our pet policy?” The assistant answers from your CC&Rs and cites the section.

Auto-answer common questions

Residents text or chat the portal — the AI replies in your community’s voice. The board only sees what needs human judgment.

Generate FAQs from your docs

One click drafts a resident-ready FAQ from your governing documents and recent announcements. Edit, approve, publish.

AI compose messages

Start with a prompt — “remind delinquent owners about Friday’s dues window” — get a polished draft, edit, send. Tone matched to your prior broadcasts.

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§ 03Portals & website

A public face for your community—plus a resident login

Every HOA gets a customizable landing page: name, hero copy, tagline, and address. Residents use the same product for a focused portal experience.

Customizable pages

Tune headlines and CTAs without writing code.

Subdomain or path URL

Host on your-org.yourdomain.com or /o/your-org on the main site.

Resident sign-in

Residents log in to directory, documents, and polls—without management clutter.

Tied to your brand

Keep messaging consistent from marketing site to logged-in experience.

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§ 04Directory & data

One roster for units, owners, board, and vendors

Search and filter members, and respect role-based visibility so staff and residents each see what they should—after data is loaded (see Import & export).

Property & unit records

Track units, owners, and contact paths in one place.

Roles & groups

Board, residents, workers, vendors—permissions that match real HOAs.

Search & segments

Find members quickly and target messages by group when you broadcast.

Directory in the portal

Residents see the directory views you allow.

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§ 05Import & export

Bring your roster in—and take your data out when you need it

Many communities bring data from spreadsheets, exports, or older systems. TextHOA supports spreadsheet imports where columns line up, plus custom import—upload exports, legacy files, or documents and we work with you to map and load your data.

CSV & spreadsheet import

Load member and unit lists from standard spreadsheets when your columns match our templates.

Custom & assisted import

Coming from another HOA product or a messy workbook? Share exports—we help map fields, clean duplicates, and validate rows.

Document uploads

Send rosters, vendor lists, or PDFs alongside spreadsheets—when automation stops, we pick up the rest.

Export & portability

Export key directory and member data for backups, audits, or transitions—you stay in control of your records.

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§ 06Maintenance & requests

Turn homeowner issues into tracked work

Residents open requests from the portal; management triages, assigns, and notifies—often with SMS when status changes.

Online intake

Submit maintenance requests with context and attachments.

Assignment & ownership

Route tickets to staff or vendors with clear ownership.

Status notifications

Keep requesters informed as work progresses.

Operational clarity

Fewer “what’s the status?” calls to the office.

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§ 07Violations & enforcement

Fair, consistent enforcement your community can trust

Report violations with photo evidence, send notices, and track resolution through a clear lifecycle. Residents see their own violations and can respond directly.

Photo evidence

Attach photos when reporting. Timestamped evidence your board can review.

Flexible violation types

Parking, noise, maintenance, landscaping — or define your own categories.

Status lifecycle

Track from open → notice sent → in progress → resolved or escalated.

Resident transparency

Owners see their own violations and can submit responses in the portal.

Activity audit trail

Every status change, comment, and response is logged with timestamps.

Priority & due dates

Set urgency and cure deadlines so nothing falls through the cracks.

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§ 08Documents

Governing docs and minutes in one library

Upload CC&Rs, policies, and meeting minutes. Share publicly or restrict to roles so the right people always have the file.

Central library

Organize documents instead of hunting in shared drives.

Role-based access

Residents vs board vs staff—see what’s appropriate.

Minutes & policies

Common HOA doc types supported out of the box.

Portal delivery

Link documents from announcements and resident views.

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§ 09Surveys & e-voting

Polls and votes with portal and SMS reach

Run yes/no motions, single-choice polls, or multi-select surveys. Residents vote from the portal; management tracks participation in real time. Anonymous or open—your choice.

Three poll types

Yes/no motions, single-choice polls, and multi-select surveys.

Anonymous or open

Choose blind voting for privacy or open voting for transparency.

Real-time results

Watch participation and outcomes update as votes come in.

Audience targeting

Poll all members or target by role—management, residents, workers.

Portal + email reach

Residents vote in the portal; email notifications drive turnout.

Results visibility controls

Show results always, after voting, or only after the poll closes.

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§ 10Calendar

Community events and reminders (Pro)

Share a calendar residents can trust—meetings, deadlines, and social events—with RSVP flows on higher tiers.

Event visibility

One calendar for what matters to the neighborhood.

Reminders

Pair events with SMS and email nudges.

RSVP paths

Let residents respond from the portal where enabled.

Tiered availability

Included on Pro—see pricing for details.

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§ 11Security & access

Permissions that mirror how HOAs really work

Management, residents, workers, and vendors each get appropriate access—so boards keep control without blocking residents from everyday tools.

Role-based access

Granular gates aligned to member types.

Separate management vs resident views

Staff use the full app; residents see the hub.

Vendor & worker modes

Limited surfaces for partners who don’t need the full directory.

Session sanity

Portal sessions respect which community you’re signed into.

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§ On the roadmap

Being built now

Financial and vendor workflows we are actively designing. Tell us what your board needs on the contact page.

Dues

Soon

Apply fees, send invoices, and collect dues online, with reminders by text. Payments through Stripe.

Accounting & reports

Soon

Track income and expenses. Exportable financial reports, delinquency, and payment status.

Vendor management

Soon

A vendor directory with quick assignment to tickets. Contracts and correspondence in one place.

Further out

Association taxes (IRS 1120-H)

Generate 1120-H forms for the association.

Expense forms

Submit expenses online for board approval and reimbursement tracking.

§ From a board

Built for real communities

"It is so easy to use and our board loves it. We send a mass text for meetings or reminders in one click, and we finally have one place for the directory and the messages."
Board presidentSmall association
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