Turn homeowner issues into tracked work
Residents open requests from the portal; management triages, assigns, and notifies—often with SMS when status changes.
- Submitted by text with a photo08:14
- Categorized — irrigation08:14
- Assigned to Valley Landscape09:02
- Resident notified09:02
Residents hear the moment a request is triaged, scheduled, or closed.
Requests die in silos
Residents call the board president. They text the property manager’s personal number. They message on Nextdoor. They slip notes under the clubhouse door. The board has no shared ticket queue, so things fall through, and when residents complain, nobody has the paper trail.
Capabilities
Online intake
Submit maintenance requests with context and attachments.
Assignment & ownership
Route tickets to staff or vendors with clear ownership.
Status notifications
Keep requesters informed as work progresses.
Operational clarity
Fewer “what’s the status?” calls to the office.
From zero to running
- 01
Resident submits a request
From the portal, by email, or by SMS with a photo. Every channel becomes the same ticket object.
- 02
Triage and assign
Staff route the ticket to the right vendor or internal role. Assignments are scoped — vendors only see their own tickets.
- 03
Residents get status updates
When the ticket moves (triaged, scheduled, in progress, closed), the resident gets a text. No more “what’s the status?” calls.
- 04
Archive with full context
Closed tickets keep the photo, thread, assignment history, and time-to-resolve — useful for board reports and vendor reviews.
What this looks like in a real association
Plumbing leak, reported by SMS
Resident texts a photo + one sentence. The platform creates a ticket with the photo attached; the on-call plumber gets a dispatch notification.
Vendor coordination
Tree service needs access for a Saturday prune. Assign to vendor; affected residents get a heads-up text with timing.
Quarterly maintenance report
Filter the ticket archive by category and date range for the board meeting packet — resolution times included.
Questions boards actually ask
- Can residents submit tickets via SMS?
- Yes — on Growth and Pro. Inbound texts to your dedicated number become tickets when they match a maintenance pattern; photos attach automatically.
- How do vendors see tickets?
- Vendors get a scoped login that shows only tickets assigned to them, plus a way to post updates that the resident sees.
- What about stale tickets?
- Configurable SLA reminders: if a ticket hasn’t moved in N days, it auto-nudges the assignee and flags on the board dashboard.
Put maintenance & requests to work in your association
Sign up free, invite the board, and see how this fits your community in an afternoon.